Customer Service  Our email address is support@TheMagicWandShop.com   If you need to speak with customer service please call the Magic Wand Shop toll free at 800-936-3690. 30-Day Return Policy We are committed to your total and complete satisfaction!  If you are not completely satisfied with your purchase, return the complete product to our returns facility within 30 Days of receipt.  Please include a small note explaining why you are returning the product. You will be refunded the purchase price only, not the original shipping and handling charge or any shipping charges associated with returning the product to the Magic Wand Shop.  If the product is defective, or other extenuating circumstances where The Magic Wand Shop is clearly at fault, then a full refund (including your original shipping and handling charge) will be promptly issued. Send to: Magic Wand Shop Inc. RMA# (put your order number here) PO Box 148 Tyngsboro MA 01879